nusa365 Privacy Policy

What Data We Collect on nusa365

We collect information in three categories: identity data, transaction data, and activity data. Identity data includes your name, email address, date of birth, phone number, government-issued ID number, and residential address. We require this to verify your eligibility and comply with financial regulations. Transaction data captures every deposit, withdrawal, and wager placed on nusa365 — amounts, payment methods, timestamps, and settlement status. Activity data logs which games you access, session timestamps, and technical information like your IP address and device type.

We collect identity data during account setup and verification. We collect transaction data automatically when you use our payment and gaming services. We collect activity data through cookies and server logs to monitor platform performance and identify technical issues. We do not collect sensitive data such as biometric information, financial account passwords, or health records.

How We Use Your Data on nusa365

We use identity and address data to verify your eligibility, comply with KYC and anti-money-laundering regulations, and prevent fraud. We use transaction data to process your payments, reconcile your account balance, generate your transaction history, and support our financial operations. We use activity data to diagnose technical problems, track platform usage, identify unauthorized access, and improve service performance.

We do not use your data for marketing communications beyond account-related updates (e.g. verification status, payment confirmations, service announcements). We do not sell your information to third-party advertisers or data brokers. We share data with payment processors only to the extent necessary to complete your transactions — for example, when you deposit via DANA or e-wallet, we provide the payment partner with your name and transaction amount, nothing more.

Our Third-Party Data Processors

Our nusa365 platform relies on third-party services to operate. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment gateway operators, and online payment, e-wallet, mobile banking, local payment virtual-account handlers) receive your name, account number, and transaction details. Cloud infrastructure providers host our servers and may store encrypted backups of your data outside Indonesia — typically in regional data centres in Southeast Asia or Australia. These processors are contractually bound to protect your data and use it only for the services they provide to us.

We do not use third-party analytics platforms (like Google Analytics) to track individual user behaviour across nusa365. Our activity logging is internal and used only by our operations and security teams. We may disclose your data to law enforcement or regulatory bodies if required by legal process (court order, subpoena, or government request).

How Long We Keep Your Data on nusa365

We retain your account data for as long as your account is active. Once you close your nusa365 account, we retain your transaction history and verification documents for a period required by Indonesian financial regulations (typically five to seven years) to satisfy audit and compliance obligations. After this period, we delete or anonymise your personal information unless we are required to retain it by law.

We retain server logs and session activity data for up to 90 days and then delete it. We retain payment processor records according to those third parties' data-retention policies, which typically align with banking regulations. You can request a copy of your data or request deletion of specific information (subject to legal and compliance constraints) by contacting our support team.

Our nusa365 Security Practices

We encrypt data in transit using TLS (Transport Layer Security) and encrypt sensitive data at rest using industry-standard encryption. Our servers are hosted in secure, monitored data centres with restricted physical and logical access. We maintain firewalls, intrusion-detection systems, and regular security audits. We do not store payment card details on our servers; payment processing is handled by certified payment partners who comply with PCI DSS standards.

We implement access controls so that only authorised team members can view personal data, and access is logged for audit purposes. We require strong passwords on nusa365 accounts and recommend using unique, complex passwords. If you believe your account has been compromised, contact our support team immediately to secure it.

Your Rights Over Your Data on nusa365

You have the right to access your personal data held by nusa365. You can view your account profile, transaction history, and verification documents directly through your account dashboard. You can request a complete copy of your data in a readable format by contacting our support team.

You have the right to correct inaccurate information. If your name, address, or contact details are incorrect on your nusa365 account, you can update them through account settings or request our team to assist. You have the right to request deletion of your data after your account is closed, subject to our legal retention obligations. You have the right to request that we restrict processing of your data (e.g. suspend account activity while a dispute is investigated). Contact our support team to exercise any of these rights.

Cookies and Tracking on nusa365

We use cookies to keep you logged into your nusa365 account, remember your preferences, and detect fraudulent access attempts. These are essential cookies without which our platform cannot function. We do not use cookies to track your behaviour across external websites or to build advertising profiles. Your browser can delete cookies at any time; doing so will log you out of nusa365 and may affect platform functionality.

We use server-side session tracking to monitor active logins and prevent concurrent access from multiple devices without authorisation. This is a security measure, not a tracking tool. If you are concerned about tracking, you can review your active sessions and log out of suspicious devices through your account security settings.

Contact Us About Your Data on nusa365

If you have questions about our privacy practices, wish to exercise your data rights, or believe we have mishandled your information, contact our nusa365 support team. You can reach us through live chat (available during business hours), email, or phone. Our team will guide you through your request and provide updates on progress.

If you are in Jakarta, Surabaya, Bandung, or Medan and have concerns about how we process your data, our regional support staff can assist in your local language. For formal data-subject requests (access, deletion, restriction), allow up to 30 days for processing. We will notify you if we require additional information to fulfil your request.

Summary: Privacy on nusa365

We collect identity, transaction, and activity data to operate nusa365 and comply with financial regulations. We use this data only for account management, payment processing, fraud prevention, and platform maintenance. We do not sell your data to advertisers or brokers. We share data with payment partners and cloud providers only to the extent necessary, and all processors are contractually bound to protect your information.

We encrypt your data in transit and at rest, maintain secure servers, and restrict access to authorised staff only. We retain your account data for as long as necessary to fulfil our obligations, then delete or anonymise it. You have the right to access, correct, and request deletion of your data, subject to legal and compliance constraints.

Our support team is available to answer privacy questions, assist with data requests, and help if you believe your data has been mishandled. We remain committed to protecting your information and operating transparently about how we use it. If you do not accept our privacy practices, you should not open a nusa365 account.